Lincolnshire Community and Voluntary Service Partnership is moving into a new and dynamic phase of development that will drive the partnership forward to the next level of excellence.
 

Purpose of Job

 

• To support the Community Development and Volunteering Officer (CDVO) and Projects Team with administrative duties

 

 

The specific duties and responsibilities of this job description are not restrictive, and the post holder will be expected to undertake any other duties as required to achieve the objectives of the business. This role will be responsible for administrative functions:-

Specific Duties and Responsibilities

 

• To support the day to day office administration for the team as required. Including training programmes, forums and information sessions

• Taking volunteer referrals that come through for the team and handling these initial enquiries. Refer to the relevant CDVO/Project Officer for further assistance in specific areas of support

• Communication via telephone, email, social media and website, taking referrals, queries and messages

• Monitoring the Lincs Volunteers (Team Kinetic) database for volunteer enquiries/support required

• Utilising the database (Aide CRM) to support and record activity

• Collecting, collating and analysing data as required

• Data cleansing and ensuring that records are accurate and up to date. Contacting volunteers and following up on their situation and progress

• Contacting organisations to follow up on progress of volunteers

• Co-ordinate on-line resources (ensuring they are up to date and stored correctly)

• Supporting the projects with general administration as required

• Assist with the set up and attend training and events

• To support with DBS administration as required

 

 

Generic Duties

• To work in co-operation with other team members, adhering to all LCVP policies and procedures, including Equal Opportunities

• To prepare reports and data as requested

• To work flexibly as part of the team including cover for other staff as required

• To help identify and agree a training and personal development programme

• To assist LCVP to be able to deliver services in line with the quality standards

• To participate in regular supervision and appraisal meetings with the Line Manager

• To participate in any internal/external meetings as required

• The specific duties and responsibilities of this job description are not restrictive and the post holder will be expected to undertake any other duties as required

 

Person Specification

 

Education and Qualifications

• Good level of general education – 5 GCSE’s at grade C or above, or equivalent

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Knowledge and experience

• Experience of administrative practice

• Good working knowledge and experience of using computer software packages i.e. Microsoft Outlook, Word, Excel and data bases and reporting systems

• Good understanding and experience of excellent customer service, use of telephone, email and face to face interactions

• Experience of working in a team

• Experience of working in a busy environment with varied tasks and deadlines

• Understanding of the voluntary sector

 

Skills, Abilities and Attitudes

• Excellent general administrative skills

• Good communication and interpersonal skills.

• Ability to relate to a range of people in different situations and provide information in the most appropriate format

• Confident to speak to people on the telephone, by email and in person

• Good analytical skills, with attention to detail

• Good organisational skills with the ability to manage, monitor and plan your time effectively

• Reliable and flexible

• Positive approach to team working but also able to work on own initiative

• Energetic, self-confident and motivated

 

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